Returned Goods Policies

If you wish to return product, call HDL's Sales Department for a Returned Goods Authorization (RGA). Returns are processed based on the guidelines described below. A completed RGA and a copy of the original HDL invoice must accompany all returned product. Couriers and delivery personnel are not authorized to approve returns.

HDL will process all requests for returns in a prompt and fair manner.

  • Items purchased as obsolete, discontinued or clearance, including finishes, colors or designs not currently stocked by HDL may be not returned.
  • Items purchased more than 90 days ago and presently classified by HDL as obsolete, discontinued or clearance may not be returned, regardless of their classification at the time of purchase.
  • Product that is damaged, uncleanable or otherwise unsaleable will not be accepted.

Items Returned for Customer Convenience (RGA required):
All returned products must be in saleable condition.

Stock Product
  • Subject to restocking charge the greater of $5.00 or 15% of value of product returned.
  • Additional restocking charges apply as follows:
    • Copy of the original invoice not supplied
    • Product cleaning required
    • Repackaging, sorting or labeling required.
    • Returned more than 90 days after purchase.
  • Return freight must be paid by the customer.
  • Please allow 3 weeks for HDL to process the return and issue credit.
Special Ordered or Direct Shipped Product (RGA required):
  • HDL will accept product only if arrangements can be made with the manufacturer for return.
  • Restocking charges and terms listed for stock products apply.
Defective Product (RGA Required):
  • Product found to be defective will be processed in accordance with the manufacturers warranty.

Shortages and Damages:

Shortages: All shortages must be reported within 48 hours of receipt.

Freight Damages:
All freight damages must be reported to the carrier upon receipt of product. Save all packaging materials as the carrier may require an inspection before paying a claim.